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Centralis Home Care Services in Sydney

Quality and Feedback

Centralis Home Care encourages all clients and industry partners we support to provide feedback on our services and your engagement and experiences with our organisation. We encourage this feedback to help us improve the quality of service we provide.

Suggestions and Compliments

A suggestion or compliment is an opportunity for you to share a comment, opinion or idea about how we can improve something.

These may be provided to us by the following methods:

  • E: admin@centralishomecare.com.au
  • P: 02 8315 2811
  • Mail: Suite 1.06, Building 1,  The Binary Centre   3 Richardson Place  North Ryde NSW 2113     
  • Using the form at the bottom of this page                                                                                                                                                                                                                                                     

Complaints

A complaint is feedback you give us if you are unhappy with any aspect of your engagement with our organisation, our services or our staff.

How can you communicate your complaint?

  • E: admin@centralishomecare.com.au
  • P: 02 8315 2811
  • Mail: Suite 1.06, Building 1, The Binary Centre 3 Richardson Place North Ryde NSW 2113        
  • In person to Centralis Home Care,
    Suite 1.06, Building 1, The Binary Centre 3 Richardson Place North Ryde NSW 2113  
  • Using the form at the bottom of this page                                                                                                                                                                                                                                         

To be able to manage your complaint appropriately, we will require:

  • The clients name (if applicable)
  • at least your first name
  • your relationship to the client (if applicable)             
  • a way of contacting you to communicate the outcome (Phone number, email address, mailing address)
  • a detailed description of the complaint                                                                                                                                                                                                                                           

Who reviews the complaint?

Upon receipt, your complaint will be investigated by our management team which will consist of:

  • The Director (Mark Bartlett)
  • The Client and Employee Support Manager                                                                                                                                                                                                                                                                     

How long will the review take and when can I expect the outcome to be communicated?

We aim to have the matter reviewed and communicated in 30 days or less. In some cases, depending on the seriousness of the complaint, early interventions may be implemented prior to the outcome being communicated.

Will my complaint be treated confidentially?

Yes. Only those listed above will be aware of your details. Of course, the person who has had the complaint made against them will be made aware of the nature of the complaint during the course of the investigation but not who has made the complaint.

What can I do if I am not satisfied with the outcome?

In all cases, we would like to be given the first opportunity to work with you to resolve the issue.

If you are not satisfied with our response or are not comfortable communicating the issue with us, then you are welcome to contact any of these organisations to discuss the issue. 

NSW Ageing and Disability Commission

Level 6, 93 George Street, Parramatta NSW 2150
P: 1800 628 221 
Email: nswadc@adc.nsw.gov.au 


Health Care Complaints Commission

Level 12, 323 George Street, Sydney NSW 2000
P: 1800 628 221 
Email: hccc@hccc.nsw.gov.au  


Ombudsman Office (NSW)

Level 24, 580 George St, Sydney 2000
Phone: 02 9286 1000 
Toll Free: 1800 451 524 
TTY: 133 677 
Email: nswombo@ombo.nsw.gov.au


Australian Human Rights Commission

Level 3, 175 Pitt Street, Sydney NSW 2000
GPO Box 5218, SYDNEY NSW 2001 
Phone: 02 9284 9888 
Complaints Infoline: 1300 656 419 
TTY: 1800 620 241 
Email: complaintsinfo@humanrights.gov.au  



Our Feedback and Complaints Form

We appreciate your feedback and will deal with any issues immediately.

If you require immediate response please call us on 02 8315 2811

Call Us Now

02 8315 2811

Visit Us Here

Suite 1.06, Building 1,
The Binary Centre
3 Richardson Place
North Ryde NSW 2113 

Email

admin@centralishomecare.com.au
www.centralishomecare.com.au

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